Refund policy

Returns are not accepted—all sales are final.

Return Policy
All purchases are final. We do not accept returns or provide return shipping labels. Please review your selections carefully before completing your order.

Damages and Issues
Upon delivery, inspect your package immediately. If an item is defective, damaged in transit, or incorrect, contact us at plushico@gmail.com without delay. After verification, we will offer a free replacement or equivalent compensation.

Exceptions / Non-Returnable Items
Because every sale is final, the following cannot be returned or exchanged:
Grouped or personalized orders
Perishable goods (food, flowers, plants)
Personal care items (beauty or hygiene products)
Hazardous materials, flammable liquids, or gases

Exchanges and Reorders
To receive a different product, please place a new order. For sizing help, material advice, or delivery options, email plushico@gmail.com, and we’ll provide tailored recommendations.

EU 14-Day Cooling-Off
Although EU regulations typically allow a 14-day withdrawal period, our final-sale policy applies universally. We do, however, honour defect- and error-related resolutions for EU customers as detailed above.

Refunds and Compensation
Refunds or store credit are issued solely when a defect, shipping error, or transit damage is confirmed. Following our inspection, we’ll notify you of approval and guide you through the next steps.